Resume
Experience
September 2021 - Present
User Experience Designer
Aramark
Remote; Boston, MA
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Create user stories and journey maps through conducting user interviews and on-site observation.
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Consult third-party agency on UI designs for websites, mobile apps, and kiosks to better align with clients' business needs and goals.
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Research and gather insights to help shape strategic product roadmaps.
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Assist with usability testing on a variety of products prior to launch.
April 2021 - Present
UX/UI Designer
AB Labs
Remote; Boston, MA
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Collaborate with founders and engineering to define and implement innovative
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solutions for the product direction, visuals, and experience.
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Create UI mock-ups, wireframes, and user flows according to user behaviors.
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Assist with beta testing across multiple audiences to gauge the product’s usability.
May 2020 - September 2021
UX Designer
Rain Computing
Remote; Cambridge, MA
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Design Rain’s first app, which will be integrated with Rain’s primary product.
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Help ship 2 products in a year including Rain case-based chat and docketing app.
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Design innovative SASS products with a focus on elevating user experience.
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Collaborate with engineers to test product feasibility and user experience.
Jan - April 2020
UX/UI Designer (Capstone)
Northeastern University CPS
Boston, MA
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Led a UX team of 6 through the entire design process, creating a product to reduce time spent on training and management.
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Strategically developed visuals to effectively communicate design ideas.
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Conducted user research with 5 users to understand their workflow and experience.
July - Dec 2019
Digital Marketing Co-op
Windsor Communities / GID
Cambridge, MA
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Redesigned website by relying on user research.
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Created UI elements and email templates for a smooth user journey.
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Implemented web analytics to assess marketing campaigns and user interactions resulted in a higher conversion rate.
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Developed content calendars to guide the regional teams’ social media strategy to engage residents for a better living experience.
2016 - 2017
Sales & Marketing Specialist
East Coast Realty
Boston, MA
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Redesigned website by relying on user research.
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Created UI elements and email templates for a smooth user journey.
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Implemented web analytics to assess marketing campaigns and user interactions.
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Developed content calendars to guide the regional teams’ social media strategy.
July - Dec 2015
Investor Services Marketing Co-op
Brown Brothers Harriman
Boston, MA
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Redesigned UI and implemented UX/UI changes, increasing usage trends by 5%.
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Coordinated with vendors to test intranet and internet to improve user experience.
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Researched and analyzed marketing trends to create visual reports for stakeholders.
June - Dec 2014
Community Consultant Co-op
AvalonBay Communities
Boston, MA
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Created and maintained social media posts daily to engage with the prospect.
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Built and maintained customer relationships to boost sales by 7% and generate repeat business that resulted in an occupation rate of 95%.
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Provided customized solutions through personal interaction with clients.
June - Aug 2013
Executive Assistant Intern
Quanta Computer Inc.
Chongqing, China
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Managed communication between Vice President and Managers by coordinating high volumes of calls and emails.
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Coordinated committee meetings, prepared and organized agendas.
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Maintained a safe and legal work environment by performing a weekly quality control check.
June - Aug 2011
Production Intern
Chongqing Story Radio 103.5FM
Chongqing, China
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Researched broadcast materials and prepared content for the live broadcasters.
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Produced and recorded a music broadcast show.
Education
2018 - 2020
Northeastern University
Master's Degree
Major in Digital Media
Concentrate on Interactive design & Usability
Boston, MA
2012 - 2016
Northeastern University
Bachelor of Science
Major in Business Administration
Concentrate on Management
Minor in Communication Studies
Boston, MA
Professional skillset
Critical thinking and problem solving
Professionalism and strong work ethic
Teamwork & Collaboration
Perseverance and motivations
Ability to work under pressure
Detail-oriented
Languages
Chinese Mandarin (native)
Taiwan
English (proficient)